Question 1

How do credits work?

Accepted Answer

Each prompt generation consumes credits. Free users receive 3 free generations per day — no credit card required. You can purchase additional credit packs or upgrade to a Pro plan for a monthly credit allowance.

Question 2

Is there a free tier?

Accepted Answer

Yes. Free users get 3 prompt generations per day with no credit card required. Sign up and start immediately.

Question 3

Which AI video models are supported?

Accepted Answer

PromptMotion is optimized for Seedance (1.0, 1.5 Pro, 2.0), Kling, Wan, and other leading AI video models. Prompt structures are tailored per model for best results.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards and various local payment methods. Payments are securely processed by Creem (creem.io), our payment provider.

Question 5

Can I cancel my subscription anytime?

Accepted Answer

Yes. Cancel anytime from your billing dashboard. You keep access until the end of your current billing period.

Question 6

Do you offer refunds?

Accepted Answer

New subscribers may request a full refund within 7 days of their initial purchase. For credit packs, unused credits are refundable within 7 days if fewer than 20% have been used. See our Refund Policy for full details.

Question 7

Is PromptMotion affiliated with ByteDance or Seedance?

Accepted Answer

No. PromptMotion is an independent product and is not affiliated with, endorsed by, or sponsored by ByteDance Ltd. "Seedance" is a trademark of ByteDance Ltd. We reference it solely to describe the AI video model our tool generates prompts for.

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